The 7 Core Competencies Admin Clerks Should Have

Among all types of professions or careers, administrative work comes as one of the most common, including in Malaysia. However, even with its popularity, there are some misconceptions about the requirements and qualifications for this profession. Some people think that administrative work is basic, therefore it does not require much skill. Unfortunately, this is furthest from the truth. This career necessitates a great set of skills, characteristics and qualities that not everyone has.

So before you check out the list of admin clerk vacancies in job boards, make a quick run down of the traits that you must have. Here are some of the core competencies needed for this position:’


  1. Adaptability.

Regardless of the load of work assigned, or the type of working environment provided, admin clerks should be able to adapt accordingly. They should be able to adjust to different changes in the workplace or in the management set up. They should be able to project positive attitudes regardless of how tough the working conditions are. Admin clerks are also expected to handle multiple assigned tasks that may have concurrent deadlines.


  1. Time and work management.

Admin clerks should know how to organize their schedules and that of their bosses regularly. As professionals, they are expected to manage their time wisely and be sure to meet all deadlines without excuses. They should also be able to organize their workspace and keep their workstation clean.


  1. Positive work attitude.

Admin clerks should not just accomplish tasks on the dot, but also be able to foresee possible issues and propose plans of action ahead of time. Analytical skills are greatly required as they need to anticipate certain requirements for the business.


  1. Good and effective communication skills.

Admin clerks must be trained to be good and genuine listeners. Instructions should be understood clearly and accurately, so that actions will be aligned accordingly. Likewise, they should communicate clearly to their colleagues and superiors and make sure that proper information are disseminated. Writing skills are also required as they are faced with a lot of email and letter correspondences – both internal and external.

Friendly woman helping customers at the bakery - food service concepts

  1. Good and effective customer service.

Admin clerks are usually front liners, this is why it is important for them to have good social and customer service skills at all times. These personnel have to be able to promptly and courteously respond to clients with accurate answers.


  1. Good understanding of the business.

Clerks should also have a good and in-depth understanding of the company’s business principles and how the business operates. This will help them accomplish tasks more accurately and resolve issues appropriately.


  1. A good team player.

Like every employee, admin clerks should be a good and reliable team player. He or she should be someone who is willing to extend support to other workers just to achieve the team’s goal.

While most people think that being an admin clerk is simple and easy, this list of core competencies proves that wrong. There are certainly a lot required to excel in this position. Apart from trustworthiness and reliability, admin clerks should also be able to anticipate their boss’s needs and always maintain a positive and cheerful outlook no matter what.